Insert paddle into kayak, place kayak into the same rack space that it was rented from. The bow is pointed toward the Fin signage and the code on the lock should match. End the ride by swiping right in the App. Take a photo of the kayak and share the image. Lock the PFD into…
Ensure that: You have created an account and added a credit card. The Fin app has access to your camera, location, and bluetooth. Instruction to check and allow access for iPhone. Instruction to check and allow access for Android. You have good cellphone service. Restart the app. Instructions for iPhone. Instructions for Android. Try to rent…
Please report an issue in app or call our customer service. If you have trouble ending your ride it is very important to re-lock your vehicle to a Fin rack before leaving the area. Please follow these steps first before preforming a manual lock procedure These steps will allow you to lock the vehicle manually…
Ensure that: The Fin app has access to bluetooth and your camera. Settings for this are commonly found in the “privacy” section of your general phone section. You have good cellphone service. You are at the Fin bike rack you initially rented from! Restart your Fin app and try again. This step solves most problems.…
There may be a few reasons you are still getting charged. Check the following: Make sure you ended your ride correctly. Once locked you will receive confirmation in the app. Wait at least one minute for the ride to finish processing after you lock the vehicle. Make sure your phone has good cellular data and/or Wi-Fi…
Once you’re done riding, you must end your ride via the app and receive confirmation. Make sure you have a good mobile network connection when ending your ride. If you have any issues ending your ride, please use the in-app help or reach out to customer service after closing and relaunching the app. The app…
If you encounter any issues with Fin equipment that could affect your safety or ability to complete your ride, please let us know by doing the following: Go to the Help menu in the app or submit a request to let us know you experienced an issue with the vehicle. We will dispatch our team to…
If you’re ever involved in an accident while riding with Fin: Check to make sure that you and anyone else involved are safe. Call 911. Once all involved parties are safely out of harm’s way, you can fill out a report here or call.