Ensure that:
- You have created an account and added a credit card.
- The Fin app has access to your camera, location, and bluetooth. Instruction to check and allow access for iPhone. Instruction to check and allow access for Android.
- You have good cellphone service.
- Restart the app.
Instructions for iPhone.
Instructions for Android. - Try to rent another bike.
- Contact our support team using the “Report Issue” section of the Fin app. Note that it may take up to 24 hours for a response.
