End the ride in the app.When prompted take a photo of the bike.Share photo. Close the ring lock.Without the cable inserted press down on the silver lever closing the ring lock and locking the rear wheel. Check to make sure the ring lock doesn’t hit a spoke. If the lock will not close, please make sure…
No. Fin equipment must stay within the geofenced area and be returned to the same rack that it was rented from.
You must end your ride via the app to stop getting charged for the ride. For information on how to end your ride, refer to How do I end my ride? If you’re planning to step away from your vehicle (e.g. running an errand), you can pause your ride to ensure that no one else can use the vehicle. When a…
Tap the vehicle icon or scan to ride to see the current rate of the vehicle. Fin charges a fixed rate to unlock equipment and then per minute to ride. You can see the price for your location and equipment type in the app before you start your ride. You can reserve a piece of…
Yes. This is so that you may get to that equipment before someone else can rent it, ensuring that you get the experience you desire! How much does it cost to reserve a piece of equipment? You can reserve a vehicle for 15 minutes at no additional cost. The reservation expires after 15 minutes. Once…
There may be a few reasons you are still getting charged. Check the following: Make sure you ended your ride correctly. Once locked you will receive confirmation in the app. Wait at least one minute for the ride to finish processing after you lock the vehicle. Make sure your phone has good cellular data and/or Wi-Fi…
Once you’re done riding, you must end your ride via the app and receive confirmation. Make sure you have a good mobile network connection when ending your ride. If you have any issues ending your ride, please use the in-app help or reach out to customer service after closing and relaunching the app. The app…
If you encounter any issues with Fin equipment that could affect your safety or ability to complete your ride, please let us know by doing the following: Go to the Help menu in the app or submit a request to let us know you experienced an issue with the vehicle. We will dispatch our team to…