Ensure that:
- The Fin app has access to bluetooth and your camera. Settings for this are commonly found in the “privacy” section of your general phone section.
- You have good cellphone service.
- You are at the Fin bike rack you initially rented from!
Restart your Fin app and try again. This step solves most problems.
- For iPhone, open the App Switcher, swipe to find the app, then swipe up on the app. To reopen the app, go to the Home Screen, then tap the app.
- For Android, Swipe up from the bottom, hold, then let go. Swipe up on the app. To reopen the app, go to the Home Screen, then tap the app.
If you still cannot lock your vehicle to end your ride please contact our customer support or follow this link.
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