Once you’re done riding, you must end your ride via the app and receive confirmation. Make sure you have a good mobile network connection when ending your ride. If you have any issues ending your ride, please use the in-app help or reach out to customer service after closing and relaunching the app. The app…
If you encounter any issues with Fin equipment that could affect your safety or ability to complete your ride, please let us know by doing the following: Go to the Help menu in the app or submit a request to let us know you experienced an issue with the vehicle. We will dispatch our team to…
If you’re ever involved in an accident while riding with Fin: Check to make sure that you and anyone else involved are safe. Call 911. Once all involved parties are safely out of harm’s way, you can fill out a report here or call.
Fin support is available whenever the system is active and available. Visit our Contact Us page to submit a request for help. You can also email getoutside@findf.in. If you’ve been involved in an accident, refer to this article on how to contact Fin.